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Refund Return Policy
Flexnova Return and Refund Policy
Flexnova return and refund policy, order cancellation, no return electronics, Flexnova partial prepaid policy, and partial COD terms
Welcome to the official Flexnova return and refund policy page. Whether you’re looking for Flexnova’s refund terms, cancellation and return rules, or want to know how to return a product, this guide will help you step by step. Moreover, our policies aim to offer full clarity on returns and refunds. In fact, our policies are designed to ensure a smooth shopping experience.
Our Flexnova partial prepaid policy outlines important terms regarding advance payments made during checkout. Therefore, please read the Flexnova refund policy carefully before placing your order.
Order Cancellation Policy
At Flexnova, we understand that plans may change. You can cancel your order under the following conditions:
You can cancel your order within 12 hours of placing it.
However, once we pack or ship the item, we won’t be able to cancel the order.
In addition, you cannot change the address or mobile number after dispatch.
Our trusted logistics partners insure every Flexnova shipment.
Return Policy for Electronics
Customers may request a return within 7 days of delivery, subject to eligibility conditions mentioned below.
Due to the electronic nature of products, returns are accepted only for damaged, defective, or non-working items verified through proper evidence. ( You should have Clear opening video in this case )
Approved Returned of items will be reverse pickup within 48 hours and you will get refund after we received item in original condition at our warehouse.
In Approved Replacement issue, we will ship item within 48 hours and you will get within 5-7 days.
Return Shipping Cost
Customers are responsible for return shipping charges unless the product is received damaged, defective, or incorrect.
If Flexnova approves a return due to a product issue, reverse pickup will be arranged at no additional cost to the customer.
Refund Eligibility
We offer refunds only under the following conditions:
Firstly, if you didn’t receive your product within the promised delivery time (7–10 days, excluding processing time).
In that case, you received a wrong, broken, or non-functional product (with proper evidence).
Secondly, if you cancel after dispatch, We’ll deduct shipping charges, then issue your refund.
Note: Moreover, Flexnova won’t refund orders with a wrong address, missed deliveries, or natural delays like strikes or disasters.
Flexnova Partial Prepaid & COD Policy
To ensure genuine orders, Flexnova collects a small advance (Partial COD). Please note the terms below as part of our Flexnova partial prepaid policy:
As a result, we retain the advance payment once we ship the product.
Nonetheless, Advance payments cover order processing and logistics commitment. These charges may be non-refundable once order processing begins..
Furthermore, we do not offer refunds if the delivery fails due to a wrong address or your unavailability.
Replacement Policy
Flexnova offers quick replacement for defective products. If approved:
Therefore, we dispatch the replacement within 48 hours.
Consequently, you will receive the replacement product within 5–7 working days after we dispatch it.
Product Exchange Policy
Flexnova allows product exchanges only for items received damaged, defective, or non-functional. Exchange requests must be submitted within 7 days of delivery with proper proof.
Refund Request Timeline
To clarify, You can request a refund within 7 days after the guaranteed 10-day delivery period. To initiate, contact us via the Contact Us page with your order ID, unboxing video, and photos.
Trust & Safety
Flexnova is India’s go-to brand for smart electronics. In addition, we offer dedicated support from affordable gadgets to dedicated support, here’s why our customers trust us:
Over 1000 customers across India trust Flexnova.
Additionally, we provide reliable mini smartphones, drones, and smartwatches.
Plus, we have clear warranty and return policies.
Quick support via WhatsApp, phone, and email.
Furthermore, Flexnova clearly explains all warranty and return policies to our customers.
Still have questions about the Flexnova return and refund policy or warranty help? Alternatively, You can also reach us at support@flexnova.in or WhatsApp us directly (+91)-8305413301. In summary, our team typically responds within 24 hours on working days.