Flexnova Return and Refund Policy | Order Cancellation, Replacement & Partial COD Terms
Welcome to the official Flexnova Return and Refund Policy page. Whether you’re looking for Flexnova’s refund terms, cancellation rules, replacement process, or want to understand our Flexnova partial prepaid policy, this guide explains everything step by step. Our policies are designed to offer full clarity on returns, refunds, and order cancellations — ensuring a smooth and trustworthy shopping experience for every Flexnova customer.
Please read this Flexnova refund policy carefully before placing your order, as it includes important terms regarding advance payments, electronics returns, and refund eligibility.
RETURN POLICY OVERVIEW
⏰ Return Window: 7 days from the date of delivery
🚚 Return Shipping: FREE (we arrange reverse pickup)
💵 Restocking Fee: None
📦 Return Method: Reverse pickup by our logistics partner
WHEN ARE RETURNS ACCEPTED?
Due to the electronic nature of our products (smartwatches, drones, mini smartphones, tablets), returns are accepted ONLY in the following scenarios:
✅ ACCEPTED RETURN REASONS:
• Defective Product — Item is non-functional or dead on arrival (DOA)
• Damaged Item — Product arrived with visible physical damage
• Wrong Item Received — Different model, color, or variant than ordered
• Missing Parts — Original accessories missing from package
• Late Delivery — Product not delivered within guaranteed 7–10 business days
Technical Product Verification
Obstacle Avoidance System (OAS) Related Claims
Note: For any return, replacement, or warranty claim related to the Obstacle Avoidance System (OAS), customers are required to provide a clear, unedited demonstration video for technical verification before the request can be processed.
The demonstration video must include the following:
- The drone powering ON successfully.
- The OAS feature being enabled.
- A basic sensor functionality test by slowly bringing light objects such as a card, paper sheet, notebook, or hand near the sensors from different directions.
- The complete demonstration recorded in a single, unedited video.
This verification process helps determine whether the issue is caused by a genuine manufacturing defect or is due to the normal operational characteristics and limitations of Infra Red Obstacle Avoidance technology used in beginner-level drones.
Requests for return, replacement, or warranty service relating to OAS functionality that are submitted without the required demonstration video may not be eligible for processing until the necessary verification is completed.
Important: Infra Red Obstacle Avoidance is an assistance feature designed to help detect certain obstacles under suitable conditions. It should not be considered a collision prevention system and its performance may vary depending on lighting conditions, obstacle size, colour, material, surface reflectivity, and the surrounding environment.
WHEN ARE RETURNS NOT ACCEPTED?
❌ RETURNS ARE NOT ACCEPTED FOR:
• Change of mind / no longer needed
• Found a better price elsewhere
• Product opened/used and found unsatisfactory (without any defect)
• Damage caused by misuse, mishandling, or unauthorized repair
• Minor cosmetic issues that don’t affect functionality
• Products returned without original packaging and accessories
• Compatibility issues (please verify before ordering)
MANDATORY UNBOXING VIDEO REQUIREMENT
To validate any claim of damage, defect, or wrong item:
📹 You MUST provide a clear, unedited unboxing video that shows:
• Outer packaging condition before opening
• Continuous opening of the package (no cuts)
• Visible damage/defect/wrong item upon unboxing
• Product condition immediately after unboxing
⚠️ Returns without a valid unboxing video will NOT be approved.
RETURN PROCESS — STEP BY STEP
Step 1: Contact us within 7 days of delivery via:
📧 Email: support@flexnova.in
📱 WhatsApp: +91-8305413301
Step 2: Share the following:
• Order ID
• Unboxing video (mandatory)
• Clear photos of the issue
• Reason for return
Step 3: Our team verifies the claim within 24 hours
Step 4: Upon approval, we arrange FREE reverse pickup within 48 hours
Step 5: Once we receive and inspect the product:
• Refund initiated within 48 hours, OR
• Replacement dispatched within 48 hours
REFUND POLICY
💰 Refund Timeline:
• Refund initiated within 48 hours of receiving returned item
• Amount credited to original payment method within 5–10 business days
• For COD orders: Refund via Bank Transfer/UPI (share bank details)
✅ Eligible for Refund:
• Defective/damaged/wrong product received
• Product not delivered within 10 business days
• Order cancelled before dispatch (full refund)
❌ Not Eligible for Refund:
• Wrong/incomplete address provided by customer
• Failed delivery due to customer unavailability (after 3 attempts)
• Delays caused by natural disasters, strikes, or unforeseen events
• Refusal of delivery without valid reason
ORDER CANCELLATION POLICY
• Orders can be cancelled within 12 hours of placement → Full refund
• Once packed/shipped, cancellation is not possible
• Cancellation after dispatch → Refund issued after deducting shipping charges
• Address/mobile changes NOT allowed after dispatch
REPLACEMENT POLICY
For approved defective/damaged claims:
• Replacement dispatched within 48 hours of receiving the faulty item
• Customer receives replacement within 5–7 working days
PARTIAL PREPAID (ADVANCE) POLICY
To prevent fraudulent orders, Flexnova collects a small advance on certain orders:
• Advance is adjusted against the total order amount
• Cancelled before dispatch → Full advance refund
• Cancelled after dispatch → Advance is non-refundable (covers processing & logistics)
• Defective/damaged product → Full advance + product cost refunded
CONTACT US
📧 Email: support@flexnova.in
📱 WhatsApp/Phone: +91-8305413301
🕒 Support Hours: Monday – Saturday, 09:00 AM – 09:00 PM IST
⏳ Response Time: Within 24 hours on working days
TRUST & SAFETY
✓ Trusted by 1000+ customers across India
✓ Genuine products with quality assurance
✓ Insured shipments via trusted logistics partners
✓ Clear and transparent return policies
✓ Quick support across multiple channels